Privacy Policy

Kontrol Pilates
Last updated: 8 March 2026

Kontrol Pilates is committed to protecting and respecting your privacy. This Privacy Policy
explains how we collect, use, store, and protect your personal data when you use our website,
contact us, or attend our classes.

We process personal data in accordance with the UK General Data Protection Regulation
(UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Name
• Email address
• Phone number
• Billing details
• Emergency contact information
• Health or injury information relevant to exercise participation
• Account details when booking classes

Information collected automatically

When you visit our website, we may automatically collect:
• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data

How We Use Your Information

We use your personal data to:

• Manage class bookings and memberships
• Process payments
• Communicate with you about classes, schedules, or updates
• Provide safe and appropriate exercise instruction
• Respond to enquiries or customer support requests
• Improve our website and services
• Send marketing communications (only if you have opted in)

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

•Contract: To provide the services you request (e.g., booking classes)
• Legitimate Interests: To improve our services and manage our business
• Consent: For marketing communications or collecting health information
• Legal Obligations: To comply with applicable laws

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties that help operate our business, such
as:

•Booking and scheduling platforms
• Payment processors
• Email communication services
• Website hosting or analytics providers

These providers are required to protect your data and only use it for the services they provide
to us.

Health Information

If you provide health or injury information relevant to Pilates participation, we use this solely
to ensure your safety during classes. This information is treated as sensitive personal data
and is handled with additional care.

7. Data Retention
   
   We only retain personal data for as long as necessary to:
   
   • Provide services to you
   • Maintain business records
   •Comply with legal or accounting requirements
   
   When data is no longer needed, it will be securely deleted.
   
8. Cookies
   
   Our website may use cookies to:
   
   • Ensure the website functions properly
   • Analyse how visitors use the website
   • Improve user experience
   
   You can control or disable cookies through your browser settings.
   
9. Your Rights
   
   Under UK data protection law, you have the right to:
   
   •Access the personal data we hold about you
   • Request correction of inaccurate data
   •Request deletion of your personal data
   •Object to certain processing activities
   •Request restriction of processing
   • Request transfer of your data to another provider
   
   To exercise any of these rights, please contact us using the details above.
   
   You also have the right to lodge a complaint with the Information Commissioner’s Office
   (ICO).
   
10. Data Security
    
    We take appropriate technical and organisational measures to protect your personal data from
    unauthorised access, loss, or misuse.
11. Changes to This Privacy Policy
    
    We may update this Privacy Policy from time to time. Any updates will be posted on this
    page with the revised date.
    

If you continue to use our services after changes are posted, you agree to the updated policy.