Terms & Conditions
Kontrol Pilates
Last updated: 8 March 2026
These Terms and Conditions govern the use of services provided by Kontrol Pilates. By
booking or attending a class, private session or purchasing a membership with Kontrol
Pilates, you agree to these Terms.
Bookings
All classes and sessions must be booked in advance via our website or app.
Bookings are subject to availability and are confirmed once payment has been successfully
processed.
Kontrol Pilates reserves the right to refuse or cancel bookings at our discretion.
Payments
All payments are processed securely via Stripe or another approved provider. Payment must
be made at the time of booking.
We may offer:
•Single class passes
• Class packs
• Memberships
• Private sessions
All prices are listed in GBP (£) and may change at any time. Any changes will not affect
bookings already confirmed.
Cancellation Policy
Group Classes
Clients must cancel at least 24 hours before the scheduled class to avoid losing the class
credit.
Late cancellations or no-shows may result in the loss of a class credit.
Private Sessions
Private sessions must be cancelled 24 hours in advance. Late cancellations may be charged
in full.
Kontrol Pilates reserves the right to cancel or reschedule classes if necessary. In such cases,
clients will receive a credit or refund.
Class Packs and Memberships
• Class packs are non-refundable and non-transferable unless otherwise stated.
• Class packs may have an expiry period, which will be stated at the time of purchase.
• Memberships renew automatically unless cancelled according to the membership
terms.
Late Arrival
Doors are locked at the start of the class. If you arrive late, you will not be permitted to join
the class.
For private sessions, late arrival may reduce your session time.
Health and Fitness
By attending classes at Kontrol Pilates, you confirm that:
• You are physically able to participate in Pilates exercise.
• You will inform the instructor of any injuries, medical conditions, pregnancy, or
physical limitations.
• You will follow the instructor’s guidance during sessions.
Kontrol Pilates recommends consulting a healthcare professional before beginning a new
exercise programme if you have any concerns about your health.
Liability
Participation in Pilates classes involves physical exercise and carries inherent risks.
By attending classes, you acknowledge that you participate at your own risk.
Kontrol Pilates and its instructors shall not be held liable for injuries, loss, or damage to
personal property except where required by law.
Nothing in these Terms excludes liability for death or personal injury caused by negligence.
Personal Belongings
Clients are responsible for their own belongings. Kontrol Pilates is not responsible for loss,
theft, or damage to personal items brought to the studio.
Studio Conduct
To maintain a safe and respectful environment, clients must:
• Follow instructor guidance
• Respect other clients and staff
• Use equipment responsibly
Kontrol Pilates reserves the right to refuse service to anyone behaving in a disruptive or
unsafe manner.
Changes to Schedule or Services
Kontrol Pilates reserves the right to:
• Change instructors
• Adjust class schedules
• Modify services offered
Where possible, we will provide advance notice.
Privacy
Any personal information provided to Kontrol Pilates will be handled in accordance with our
Privacy Policy.
Changes to Terms
Kontrol Pilates may update these Terms and Conditions from time to time. Updated terms
will be published on our website.
Contact
If you have any questions regarding these Terms and Conditions, please contact:
Hello@kontrolpilates.co.uk